Return Policy

Return & Shipping Policy

Thank you for shopping with us! We want to ensure you're completely satisfied with your purchase. Please read our Return & Shipping Policy below to understand the terms and conditions related to returns, exchanges, and shipping.

1. Return Policy

We offer a simple return process for eligible products. We want you to be fully satisfied with your purchase. If for any reason you're not satisfied, our Return Policy allows you to return eligible products within 7 days of delivery.

Eligibility for Return:

Products are eligible for return if:

• The item is defective, damaged, or missing parts upon delivery.
• The item is significantly different from the product description on our website.
• The product is returned within the allowed return period (7 days from the delivery date).
• The item is returned in its original condition, including the brand/manufacturer box, MRP tag, user manual, warranty card, and all accessories.

Conditions for Return:

• The product should not be damaged due to improper use or handling while in your possession.
• The product must be unused and in resalable condition.
• Returns will only be processed if the product includes original packaging.

Non-Returnable Products: Certain products are non-returnable, including:

• Orders below Rs 500.
• Quilts & Blankets priced below Rs 1699.

2. Shipping Policy

We strive to deliver your orders promptly and securely. Here's what you need to know about shipping:

Shipping Fees:

• Orders below Rs 1000 will incur a shipping fee of Rs 99.
• Orders above Rs 1000 qualify for free shipping (unless otherwise stated).

Cash on Delivery (COD):

• For COD orders, a COD collection fee of Rs 39 applies for orders below Rs 1000.
• For COD orders above Rs 1000, there will be no additional charge.

This Return & Shipping Policy ensures clarity for customers while covering essential details about returns and shipping fees.

If any of the above conditions are met, the order will not be returned.

We understand that sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a return policy that makes it easy to refund/exchange your product. All we ask for is 7 working days. Within 15 working days, we ensure that the product is refunded!

A Step-by-step Refund Guide

Not happy with your product? No problem. You can initiate a return in 'My Accounts → Orders' section. You could also just give us a call at our customer care number 1800-123-6408 or email us at care@spaces.in within 7 days after you have received the product. When you call/email us for a refund, please mention your reason for refund. That way it becomes easy for us to understand our customers better.

As soon as your refund order has been filed with us, there are two options:

• a) Either you ship the product yourself
• b) Or we will arrange for a pickup from the same address to which the product was shipped.

We also ship a refund form with the product. Just pack the product in the carton/packet in which it was shipped, attach the form, and send it across. Please ensure that the product is unused, not damaged, and all the tags and barcodes, invoice slips are intact at the time of return.

Once the product reaches our warehouse, we will inspect the product, and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product.

Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made by Credit Card, Debit Card, or Net Banking, we will refund the money to your Credit Card, Debit Card, or Net Banking account respectively*.

Important Points

• Orders cannot be cancelled once they are shipped.
• In case of personalization products (Personalized Cushion Covers with Image Print and Personalized Towels with embroidery), a return cannot be performed by the end customer. Only a replacement or refund as per the refund policy can be done in case of such products.
• Refund process will be initiated once we receive the goods.
• We refund only to customers in India.
• If you cancel your order before the products are shipped, you can have your entire money refunded in less than 7 business days.
• If you lose the refund form, don't worry. Let us know, and we will send one through email to your registered email ID.
• Please follow up with your respective bank/card issuer post-completion of the refund process by www.spaces.in to check on the reflection of funds in your account.

Returns for Mattress Purchases

30 Night Mattress Trial

Please understand that it can take up to 15 days for your body to adjust to the feel and support of a new mattress.

There are just a few basic conditions that we place on our 30 Night Sleep Trial. Please take the time to read the following guide to help make your experience a happy one.

First and foremost, if you do take advantage of your 30-night sleep trial, it’s important to note that you can only do so once. Each customer is entitled to either one exchange or one refund. Customized mattresses are not eligible for Return & Replacement.

Please keep the fabric bag so that our delivery team can use it to transport the mattress back to our warehouse. You don’t need to retain the outer plastic bag (our delivery team usually removes this before they enter your home to avoid marking your walls and floors). With a change of mind, please attach photos of your mattress on all 6 sides for an easy and faster process.

While you have a full 30 nights to trial the mattress, we ask that you give us a reasonable amount of notice when requesting a collection and refund. We may not be able to pick up your mattress within this time frame if you give us less than 7 business days' notice.

Your 30-night sleep trial starts from the date that your mattress is delivered. We ask that you give it a decent trial of at least 30 nights so that your body can fully adjust to your new mattress. To arrange a return or exchange after that time and within 30 nights, please call us on 1800-123-6408 or email us at care@spaces.in. We’ll then take care of the rest.

We do ask that you keep your mattress in tip-top condition. Mattresses that are returned with marks, stains, or damage have to be scrapped and recycled, with the components being repurposed for other uses. This is an added cost for us.

For OH&S reasons as well as reasons stated in the paragraph above, we are not able to take back mattresses that are soiled, have a strong odor, or have fleas or pet hair.

We place a limit of one use per customer on our 30-night mattress trial offer, meaning you can only activate the policy once. You must be the original purchaser of the mattress to receive a refund or exchange. If you have moved since your mattress was delivered, there may be a transport collection fee if the new location is outside our free delivery area.

In Case of Exchange

If you would like to exchange your mattress and your replacement mattress is more expensive than your original purchase, you will be required to pay the outstanding amount before the replacement mattress can be delivered to your home. However, if you choose a less expensive mattress, we will initiate a refund of the difference as soon as we have swapped them over for you.

Please understand that from the time we process the refund, payment providers along with your card issuer may take up to 14 business days to process the refund back to your account or credit card. This delay is out of our control and you will need to correspond with your bank or credit card provider if you are not satisfied with this delay.

Cancellation & Change of Mind Policy for Mattress Purchases

You may cancel your order made on our website if you contact us at least 2 hours before your delivery is scheduled by emailing us at care@spaces.in or calling our customer care department on 1800-123-6408. Order cancellations will be fully refunded if the order is cancelled within this time frame. Orders that are cancelled after this time will be chargeable depending on your pickup address and the condition of the mattress.

Returns, Cancellations & Change Of Mind Policy for all Other Goods

For all items, we ask that you choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. If any goods arrive damaged, please contact our customer care department by email care@spaces.in or phone us on 1800-123-6408 as soon as possible. Spaces will arrange to have the damaged goods either collected from the place of original delivery or inspected at the place of original delivery and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories, and/or manuals.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond our or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labor, assessment, and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Returns for Carpets

To initiate a carpet return, please refer to the visual instructions provided below.